NAW case study - Bilal Ahmed
Apprenticeship Case Study: Developing Property and Estates Skills in Local Government
Introduction
Apprenticeships play a vital role in developing skilled professionals across the public sector, supporting workforce sustainability while offering individuals clear, accessible pathways into long-term careers. Within property and estates services, apprenticeships help build technical capability, professional behaviours, and sector-specific knowledge that cannot be gained through classroom learning alone.
This case study highlights the experience of Bilal Ahmed, a Property Technician within the Growth and Development Service at Blackburn with Darwen Borough Council, whose apprenticeship is supporting his development within the public-sector property and estates environment.
Supporting the Council’s Property and Investment Estate
Bilal works as a Property Technician, supporting Property Surveyors responsible for managing the council’s investment estate. His role combines administrative, technical, and customer-facing responsibilities, providing broad exposure to public-sector property management.
“I currently work as a Property Technician within the Growth and Development service, supporting Property Surveyors who manage the council’s investment estate.”
On a day-to-day basis, Bilal manages minor tenancies including garages, gardens, and allotment sites.
“This involves handling new lettings, transfers, terminations, and bi-annual inspections, as well as responding to tenant enquiries by phone and email.”
He also maintains accurate records on the council’s property management system and produces technical documentation to support property management activity.
“I maintain records on Concerto, produce basic red-edged plans using GIS software, carry out inspections and viewings of vacant properties, and support surveyors with a wide range of property-related queries.”
This varied workload requires strong organisation, attention to detail, and effective communication with colleagues, tenants, and members of the public.
The Impact of the Apprenticeship on Career Progression
Bilal’s apprenticeship has had a significant impact on his confidence, knowledge, and long-term career direction.
“My apprenticeship has allowed me to gain formal training alongside real, practical experience, which has helped me understand not just how tasks are done, but why they are done in a particular way.”
Through the programme, Bilal has developed a stronger understanding of property legislation, public-sector processes, and professional standards.
“It has increased my confidence in dealing with customers and stakeholders and helped me take on more responsibility within my role.”
Importantly, the apprenticeship has provided a clear progression pathway within the property sector.
“It has given me a clear pathway to progress rather than feeling limited to an entry-level position.”
Learning That Directly Supports the Job Role
One of the key strengths of Bilal’s apprenticeship is the direct relevance of the learning to his day-to-day role.
“What I particularly like is that the learning is directly relevant to my job. I can apply what I learn immediately in the workplace, which makes the training meaningful and engaging.”
The opportunity to earn while learning has also been a significant benefit.
“Being able to earn while learning has allowed me to build a career without the financial pressures that can come with more traditional routes.”
Bilal also highlights the importance of support from both his employer and training provider in helping him stay focused and motivated.
The Value of Apprenticeships in the Public Sector
Bilal believes apprenticeships offer a practical and accessible route into skilled careers, particularly within local government and property services.
“Apprenticeships allow people to develop real-world experience, professional behaviours, and recognised qualifications at the same time.”
He also values being treated as part of the workforce from day one.
“They help build confidence and work ethic, as learners are treated as part of the workforce rather than students observing from the sidelines.”
Advice for Learners Considering an Apprenticeship with LSP
Bilal encourages anyone considering an apprenticeship to fully commit to the opportunity.
“Approach it with commitment and an open mind. Be willing to ask questions, take responsibility for your learning, and make the most of the opportunities available.”
He emphasises that apprenticeships reward those who engage fully.
“An apprenticeship is what you make of it, and those who engage will gain skills and experience that set them up well for the future.”
Why Employers Should Offer Apprenticeships
From Bilal’s perspective, apprenticeships deliver long-term value for employers, particularly within the public sector.
“They help develop skilled, loyal, and motivated staff who understand the organisation from the ground up.”
He also highlights the importance of apprenticeships in retaining knowledge and building future capability.
“In sectors such as property and local government, apprenticeships are a valuable way to build future talent and ensure skills are retained within the organisation.”
Conclusion
Bilal’s experience demonstrates the value of apprenticeships in developing confident, capable professionals within public-sector property services. Through his apprenticeship with Blackburn with Darwen Borough Council and LSP, he has gained practical experience, technical knowledge, and a clear pathway for progression within the property sector.
His journey reinforces the role apprenticeships play in strengthening public-sector workforces while creating meaningful, sustainable careers for individuals.